Travel Agents 365
Cancellations

Cancel or change your booking

Submit a request below and our team will process it in line with the property's cancellation policy. Most refunds are confirmed within 24 hours.

How cancellations work

1. Submit request

Tell us your booking reference and why you're cancelling.

2. We review

Our team checks the property's policy and confirms the refund amount within 24 hours.

3. Refund issued

Approved refunds are returned to your original payment method in 5–10 business days.

Refund policies

Flexible
  • Full refund up to 24 hours before check-in
  • 50% refund within 24 hours of check-in
  • Service fees fully refunded
Moderate
  • Full refund up to 5 days before check-in
  • 50% refund between 5 days and 24 hours
  • No refund within 24 hours of check-in
Strict
  • 50% refund up to 14 days before check-in
  • No refund within 14 days of check-in
  • Service fees non-refundable

The exact policy that applies to your stay is shown on the property page and on your booking confirmation email.

Request a cancellation

Fill in the details below — you'll get an email confirmation straight away.

By submitting you agree to the property's cancellation policy.

Need help first? Browse the Help Centre.